Email Support@basil.com

Phone 817-554-1188

Support via text message is currently not available. Once restored we will update this page. Your patience and understanding is appreciated. Phone and email support are still available.

Card Reader

8

• Connecting Card Reader to the Internet
• Bypassing Card Fees
• How to Void Transactions using your Card Reader
• Making Sure your Card Reader is Functional
• CC Terminal Bypass Mode

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Daily Use

44

• Using Note Tool
• Refunding Cash Orders
• Voiding CC Transactions (POS)
• Enabling and Using Drive-Thru Mode
• Settle Batch (EOD Report)

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Hardware

8

• Printer Setup (Wireless)
• Kitchen Printer & Payment Terminal Refills
• Connecting Provided Router
• Finding your Kitchen Printer’s IP
• Printer Setup(Wired)

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Miscellaneous

21

• How to find your POS Serial Number
• Contacting Support
• Manually Updating your BasilPOS
• Adding Merchant Panel to Home screen on POS
• How to Reset your Order Number

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POS No KP Setup

17

• How to Create and Edit Menus
• POS Setup
• Setting Taxes & Fees
• Connecting Card Reader to the Internet
• Connecting a Cash Drawer to a POS

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POS Wired KP Setup

18

• How to Create and Edit Menus
• POS Setup
• Setting Taxes & Fees
• Printer Setup on Merchant Panel
• Connecting Card Reader to the Internet

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POS Wireless KP Setup

18

• How to Create and Edit Menus
• POS Setup
• Setting Taxes & Fees
• Printer Setup on Merchant Panel
• Connecting Card Reader to the Internet

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