When you settle batch for the day, you may find out that you overcharged someone and need to give them a refund. If it is the same day that the transaction was made and the card is still handy, these are the steps.

1. On you POS device, navigate to the order screen.
2. It will show a list of all transactions and have order numbers at the top so find the corresponding order number and click on that.
3. There should be the options for Refund or Reprint, click on ‘Refund Amount’
4. Now, it’ll ask you the refund amount and you can confirm or edit the amount.
5. A pop-up will show up, hit ‘Yes’.
6. You either use the card or enter the card number.

This will give the customer their refund even after settling the batch.