1. Go to the Order Screen

● On your POS, open the Order screen.

● You’ll see a list of all transactions, each with an order number at the top.

2. Locate the Transaction

● Find the order number that matches the overcharged customer’s transaction.

● Tap on that order.

3. Select Refund Option

● You’ll see options like Refund or Reprint.

● Choose Refund Amount.

4. Enter the Refund Amount

● The system will prompt you for the refund amount.

● Confirm or adjust the amount as needed.

5. Confirm Refund

● A pop-up will appear asking for confirmation.

● Tap Yes.

6. Process Refund with Card

● You can either swipe/insert/tap the customer’s card or manually enter the card number.

● Once completed, the refund will be processed successfully.