For unsettled CC transactions.

1. Navigate to the ‘Orders’ panel.
2. Click on the completed transaction you are looking to void.
3. When clicking on it, a drop down menu should appear on the right.
4. Click where it says ‘Void Transaction’.
5. It should print you and the customer a receipt.

For settled CC transactions

1. Navigate to the ‘Orders’ panel.
2. Click on the completed transaction you are looking to refund.
3. When clicking on it, a drop down menu should appear on the right.
4. Click where it says ‘Refund Transaction’.
5. Swipe the card used to purchase the order.